I was having a problem with my monitor, and it seemed like I was doomed to follow in this guy's footsteps. Yet shockingly I only had to wait 10 minutes to speak to a human, he only ran me through the same questions and procedures twice, only denied that there was a problem once and only bounced me to one other person, who then actually read the case history, only asked me one repeat question and only required one item of photographic proof before deciding to ship me a replacement (with a convenient box to send my monitor back in).
... It's kind of sad that I came away from that thinking "well, that was surprisingly easy" (perhaps because I had dealt with Bank of America support the previous day, where the people at the branch tell you to go home and use their phone support system, even when the problem is that their records for you are so broken that you can't use the phone support system).